Terms and Conditions

Terms and Conditions of Contract for Commercial Training


1. Agreement

These terms constitute the whole agreement between you and Seta in relation to the training you are registered for, except where you and Seta have otherwise specifically agreed in writing. All other terms and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law, and supersede all prior agreements and understandings. 

2. Application & Fees 

Course booking must be completed either through the online application form or directly with Seta. Full payment should be made in advance of the course unless other arrangement have been agreed. Where necessary a valid company Purchase Order should be submitted. Where the booking is made online, payment can be made by credit or debit card. Otherwise payment may be made by cheque, bank transfer and by contacting Seta by credit card or debit card.

Seta’s standard credit terms for account customers is 30 days from the date of invoice. Please contact Seta if you wish to set up a credit account.

Please note that Seta may withhold the issuing of course certification if payment has not been received in full.

Bookings received without full payment/order number will be treated as provisional, this does not guarantee a place. Provisional bookings shall expire within 10 working days of bookings being made if full payment has not been received.  

3. Cancellation 

For cancellations by you made more than 28 days prior to the course start date there will be no charge unless costs have been incurred by Seta.

In the event of cancellation by you between 14 and 28 days before the course is due to commence, there will be a 20% cancellation charge. 

In the event of a cancellation with 14 days or less before the course is due to commence, Seta reserves the right to charge the whole fee.

In all cases of cancellation by you, if specific materials have been purchased or developed for the course and these cannot be re-used, you will be charged for these at cost.

Seta reserves the right to alter the advertised schedule of training and examinations, which may include cancellation of an event. Where Seta cancels an event, individuals with confirmed bookings will be offered alternative dates. If none can be provided then a full refund will be given. 

Seta reserves the right to alter or amend the advertised content of any training or examination without notice in order to continuously provide a high quality service or due to circumstances beyond our control. 

Seta will not be liable for any losses or expenses, including consequential, arising from any such alterations or amendments to the programme content and schedule including cancellation. 

4. Awarding Bodies 

You have read and understood the documentation issued by the scheme management that is relevant to the examination for which you are applying and declare that you satisfy those criteria covering vision, training and experience and also understand that you may be required to supply documentary evidence of this to be eligible for certification. You agree to abide by the requirements for certification as relevant to the examination for which you are applying; any fraudulent claim may result in the retraction of any certificate issued.

Seta will endeavour to provide all reasonable assistance should you suffer from any disability or have any special needs. However, you must notify Seta in advance of the training or examination date of any such disabilities and/or special needs on the booking form. 

Any appeals made by you to Seta shall be received within 6 months of the training or exam date; any re-assessment shall incur an administration fee. 

Any appeals made by you to the awarding body with regard to the external examination or verification are outside the scope of these terms and are a matter for you and the awarding body.

5. Complaints 

If you are dissatisfied with the products or services received from Seta please write to The CEO, Seta Ltd, 17 Sedling Road, Washington, NE38 9BZ within 10 working days of completion of the course. Seta will endeavour to review the complaint and make an initial response within 10 working days.

6. Acceptable use of Facilities

In placing your booking you agree to abide by Seta rules relating to Seta facilities. This includes but is not limited to the following:

  • Seta’s Health and Safety guidance must be adhered to at all times
  • None of Seta’s facilities may be used to locate, display or transmit any material which is illegal or offensive 
  • No software may be downloaded or installed on any of Seta’s computing equipment unless under the explicit direction of the Seta trainer 
  • No data may be imported which has not been checked for viruses and which is not under the explicit direction of the Seta trainer 

7. Warranties and Liability 

Seta warrants that the event will be provided using reasonable care and skill and, as far as reasonably possible, in accordance with the Registration Form and other published literature. 

Except in respect of death or personal injury caused by  negligence, or as expressly provided in these terms, Seta shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of Seta, its servants or agents or otherwise) which arise out of or in connection with the provision of the event or its attendance by you, and the entire liability of Seta under or in connection with the event shall not exceed the amount of the course fees, except as expressly provided in these terms. 

Seta shall not be liable to you or be deemed to be in breach of the terms by reason of any delay in performing, or any failure to perform, any of  obligations in relation to the event, if the delay or failure was due to any cause beyond  reasonable control. 

You shall be deemed to have satisfied yourself that the event accords with your requirements. Seta warrants that the event is structured for and contains the appropriate information to achieve the specific standards or qualifications as are specifically described in relation to the event but the Seta does not warrant that such standards or qualifications will be achieved by you.

8. Copyright and Intellectual Property 

Copyright on all training materials and methodology remains with Seta, except where copyright exists with a third party supplier. You agree that you will not copy or resell any training material or methodology that you may be given by Seta during your training or examination.

9. Exclusion 

Seta reserves the right to refuse access to its facilities and premises where there is reason to believe that a delegate is in breach of these conditions or where a delegate uses threatening, bullying, harassing or disruptive behaviour. Seta will not be liable for any losses or expenses, including course fees and consequential damage, arising from any such exclusion.  

10. Data Protection

You understand that Seta will hold and use personal data supplied by you for administration purposes. These purposes have been notified under the Data Protection Act 1998. The data may also be used to send separate unsolicited mailings containing details of events, new services, products, etc. 

You have the right to ask Seta not to send such mailings. If you do not wish to receive this information from Seta, please email enquiries@seta.co.uk. You also have the right of access to personal data that we hold about you, on payment of the access fee not exceeding £10.00. Requests should be addressed to The CEO, Seta Ltd, 17 Sedling Rd, Washington, NE38 9BZ. 

You understand that occasionally images of training and examinations are taken by Seta for publicity and other purposes and that permission for your inclusion in such material is implied unless you make it known to Customer Services at registration that you do not wish to feature. 

11. Applicable Law 

These terms shall be governed by and construed in accordance with the laws of England and each party irrevocably submits to the exclusive jurisdiction of the courts of England.